Article Type: FAQ Audience: All Users Module: FAQ
General platform FAQs to help address generic questions that often come up with customers who are utilizing the platform tools in Fuuz.
Fuuz is the first Industrial Intelligence Platform, the only platform in the market that supports the full DataOps pipeline including:
- Connect: your devices, people, assets, software, databases, sensors, etc.
- Collect: access data across multiple domains, apply logic and add context to that data to create a single pane of glass.
- Store: using our own internal data storage (MongoDB) your data is stored securely in the cloud with no additional licensing required.
- Visualize: make screens, dashboards, reports, and more all within Fuuz.
- Analyze: use your data from Fuuz and your other systems to analyze your operational performance, optimize and improve.
- Find patterns: use our data flow designer to identify patterns using JSONata, plug in your favorite hosted Python toolset to run ML and other libraries on your Fuuz data storage, connect your favorite LLM/LRM to our MCP Server.
- Report: build reports, share your data with BI tools like Power BI, Tableau, Domo and others using our pre-built connectors or our open HTTP protocols and our built-in GraphQL APIs.
- Solve: use Fuuz to implement corrective actions to address shortcomings in your operations, enhance your master data, fix standards, improve discipline.
Monitoring & Reliability FAQ
How is the system monitored?
The Fuuz platform uses multiple layers of monitoring to ensure optimal performance:
Internal Infrastructure Monitoring: We use Datadog (or equiv.) internally for production platform monitoring, tracking service health, error rates, queue depth, and other critical metrics.
Platform Monitoring Tools: Within the Fuuz platform, you can monitor your operations using:
- Data Flow Metrics Dashboard: View execution metrics and performance data from your data flows
- Data Flow Logs: Access detailed logs from data flow executions
- Integration Request Logs: Monitor lower-level connection traffic through the integration system
How do we find out about outages?
All platform outages and scheduled maintenance are communicated through our dedicated status page which you can subscribe to: https://status.fuuz.app/
How do we find out about undelivered messages or other intermittent failures?
The Fuuz platform provides several tools to help you stay informed:
- Custom Alarms: Use the data flow and notification systems to create customized alarms based on flow metrics and logs
- Error Handling: Customize error handling logic in the data flow system to perform desired actions when failures occur (notifications, logs, rollbacks, etc.)
How do we monitor latency and queue sizes?
- Platform-Level Monitoring: Queue depth, processing rates, and latencies within the platform are monitored via Datadog. The system automatically scales handlers to maintain optimal queue depth
- Data Flow Latency: Total flow execution time is available as a metric in the data flow metrics system
- External Request Latency: Tracked and displayed in the Integration Request Logs
How do we connect this to DevOps systems to handle incidents, on-call, escalation, etc.?
- Direct Integration: Use the integration platform itself to connect to external systems such as Datadog, PagerDuty, or Jira Operations
- Custom Connectors: If a system doesn't have an available connector, we build custom connectors at no cost to you
- Universal Connectivity: The general-purpose HTTP connector works with almost any API for immediate integration
What works or doesn't work if internet is down?
- iPaaS Solution: The cloud-based iPaaS solution is unaffected by outages in your local internet connection
- Plant Floor Apps: Will fall back to local-only mode, reading and writing to buffered storage on the edge
- High Availability: The cloud platform uses replicated services across Availability Zones (AZs) and can tolerate the loss of any AZ or service replica
- Disaster Recovery: In the event of a catastrophic AWS region outage, plant floor apps fall back to local-only mode, with data restoration available from nightly cross-region backups
What works or doesn't work if the local instance (Edge Gateway / on-prem) is down?
- Device Connectivity Impact: Plant floor device connectivity (PLC, SCADA) will be interrupted
- Fallback Options: Depending on implementation, MES & WMS can fall back to cloud-based versions of control panels and inventory management (though without device connectivity)
Integration Capabilities
What are the ingress options for data integrations with Fuuz?
Fuuz supports all standard integration data including REST APIs, SOAP, ODBC, FTP/SFTP, MQTT, Websockets (socket.io) & Webhooks. Beyond this, Fuuz supports Cloud to Cloud using our Fuuz.app environments; Fuuz supports Edge to Cloud using the Edge Gateway. In addition to these methods, due to our open architecture and API-first design, you can bring your own tools either cloud or edge based when necessary to fill any gaps.
Can we use Fuuz to process EDI?
Absolutely! EDI is a 'standardized' format that can be translated a number of ways. Raw EDI can be translated using our data flow designer. Once translated to JSON, you can utilize our 'data mapper' to connect elements from the translated EDI files to your Fuuz data models OR directly into an outbound POST or GET API to another system.
What are the data egress options available in Fuuz?
- Cloud iPaaS tools (aka Data Flows): HTTP requests to any external API, write to FTP servers, ODBC, SMTP, Webhooks, etc.
- Edge (aka Edge Gateway): Local HTTP/TCP servers, file folders, SQL servers, PLCs, MQTT Brokers, native industrial control drivers, printers, etc.
- Event Topics and data changes can also be subscribed to via websocket (socket.io) API
Can we integrate Fuuz with our ERP system?
Yes! No matter what ERP system you are using, we either have a pre-built connector for it, you can use standard protocols like HTTP, FTP, SOAP, or we can build a connector for the use case. We have connectors for all major ERP systems: NetSuite, Oracle, SAP, Quickbooks, Plex, IFS, QAD, Acumatica, Infor and more.
How do updates in our ERP system get noticed by Fuuz?
- Your ERP system can send outbound requests to trigger a webhook in Fuuz, which would in turn execute a data flow.
- If your ERP does not have outbound capabilities, you can set Fuuz up to query the ERP system occasionally to check for updates.
- If your ERP can post data on data changes, you can post those directly to a Fuuz API.
- You can set up Request-Response flows in Fuuz, with UI for someone to trigger a process on demand at the click of a button.
Support
How do we get Support for our Fuuz system?
- Use the built-in "Help" feature in the upper right corner of your Fuuz App
- Check our knowledge base for relevant information to help you out
- If it's outage related, check status.fuuz.app to make sure it's us and not you
- Get in contact with your Fuuz deployment partner
- Submit a ticket to Fuuz, if you're the system admin, to support@fuuz.com
Enhancements and Improvements
How do we get notified about enhancements or improvements to the system?
Fuuz posts monthly release notes into the Knowledge Base.
See Also